Today is not a good day to work in customer service line. Customer >screw> Me, vice versa Me >screw> Customer. I started shift with a heavy heart, and I admit that I am in the wrong to not throw aside my personal feelings before I wore the apron, but at least I tried my best to be myself.

It was really a bad start. 1/2 hour into work and a group of fucking donkeys came in, and I tried my best to serve them, but they took it too far and thought that this was their country’s cafe. They paid for their first transaction and went off, but they came back again, to get a single piece of cake again, this time, changing the order 3 times. Because of that, the queue went from 1 person, to a whole line of customers.

OK, I don’t mind, because they are the customer, but they fucking came back and cut another customer’s queue, and when I told them politely to queue in line, they interrupted me from the 5th in queue, and told me they fucking want a piece of cake. ARGH. I’m serving a customer for Christ’s sake, and thanks to them, I got distracted and forgot to answer the current customer, and I also forgot his drink. FUCCCKEN.

Thanks to them! I even forgot to issue a partner his 20% discount, and I felt so fucking bad, because he did produce his card to me.

What worst has not come yet. Due to them, the queue was totally screwed up and what’s best is, there were only 2 partners on the floor. Me doing the cash register and Johan doing the hot beverages. Their 6 drinks stuck up the queue and they kept coming back for nonsensical shit, that I had to keep shouting out to Johan that I had drinks order and with other customers bugging him, he finally could take it no more and he shouted back at me.

I asked him to relax, trying to laugh it off and when I realized he wasn’t smiling, I knew he was really fucked up by the situation. I went from Heavy Hearted to Screwed Up Mentality. Of course after the busy peak period was over, Johan came over and explained to me, apologizing, and I didn’t blame him, although I did feel bad. Its just due to the fact that we didn’t had much chances working together, thus not knowing how each of us operate during work hours.

Apart from that, the whole day was kind of stressed up, because yesterday I worked a total of 9.5 hours, excluding trips to and forth the store. I was really too physically bogged down and I had something bothering me in my mind today. I tried my best really but everytime, especially break time, I just couldn’t stop thinking about that something.

Exhausted, bothered and worried. I almost broke down. Almost.

I can say at least I’m home now without any big deal happening, and I’m here typing this. At least I’m kind of relieved now. I’ve got to shut my eyes, and force myself to sleep. I need that lie down.

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Sometimes we should open up and hope for the best. If only ( ).